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Frequently Asked Questions

Check out our FAQ to learn all about our products and services.
Mattress
What are Alba mattresses made of?

The law states that a mattress can be considered 100% natural even though it is only composed of 85% sap. Be aware that Alba only uses real 100% natural (98% rubber tree sap) in its mattresses.

For a contact with nature, opt for the original alba mattress, 25cm of finished thickness. Enjoy a cocooning welcome in 100% natural latex and flawless support thanks to a comfort foam. This perfect alliance promises a natural sleep accessible to unique comfort and respectful of your back health.

On the path to total immersion in nature, you will find the alba pearl, 23cm of finished thickness. Relieve your back pressure points thanks to progressive comfort obtained by the different densities. Subjected to the comfort index test, the alba pearl mattress was voted perfect comfort, at 5 on a scale from 1 (softness) to 10 (firmness). Made of 100% 100% natural latex, the pearl puts everyone in agreement with its unrivaled comfort.

Where are alba mattresses made?

There are only three factories capable of manufacturing 100% natural latex: In Italy, Bulgaria and Belgium, the historic cradle of bedding. Based in Lille in the north of France, Alba sources this noble and precious material from Belgium.

What are the certifications of alba mattresses?

Alba mattresses have certifications that go beyond current European standards.

OEKO-TEX Standard 100 Class 1: corresponds to the most demanding level of Oeko-Tex for respecting your skin. This label guarantees you, on a global scale, the hygienic and ecological qualities of our alba cover.

Eurolatex: certifies the flawless quality of Alba natural latex throughout the entire manufacturing process in Europe.

Rainforest Alliance: Envisions a world in which humans and nature live in harmony through responsible trade. Their values ​​place a high value on respecting the workforce involved throughout production.

FSC: promises a harvest of products that maintains forest biodiversity, productivity and ecosystem functionality for current and future generations
futures. You are thus making a responsible choice on these products
foresters for a better green world.

Did you know? The anti-mite and antibacterial qualities of natural latex provide a healthy sleeping environment. Famous American laboratories have discovered that any bacteria that comes near natural latex dies.

Why is the price so low?

At Alba, four golden rules allow us to offer the lowest price on our mattresses:

1. Being a pure player. This means that the price of our mattresses does not suffer
not the unavoidable costs associated with physical outlets such as
charges, sellers' remuneration, rents, costs of
storage, software costs, room furnishings, etc.

2. Make volume. The price of a bottle of Coca-Cola is always higher than the unit price of a bottle in a six-pack. This is
exactly the same principle at Alba: We commit to
large volumes from our workshops in order to reduce the unit cost as much as possible and therefore the sale price of Alba mattresses.

3. Restrict advertising. Again, in an effort to save money for our customers, Alba relies on the oldest marketing in the world: word of mouth. Thanks to this, our Alba sleepers are not impacted by these unnecessary marketing costs.

4. Reduce the team. Alba benefits from a reduced internal multi-skilled team, focused on the best product, at the best price, with the best service.

What is market price?

We are a start-up with 22 years of experience!

This long-standing know-how gives us a significant opportunity at Alba: we know the true value of raw materials and the essential intermediaries, or not, throughout the design process. With Alba mattresses, we have linked this expertise to the defense of consumer purchasing power. Thus, thanks to our in-depth knowledge of the bedding market, we have made 100% natural bedding accessible to all.

But all truths have to be proven! Thanks to monthly price surveys, we are able to demonstrate to our customers that Alba mattresses are less expensive than products of equivalent or even lower quality than ours. We base our comparisons on the important points that qualify excellent bedding: thickness, composition, density, origin, fabrics, ticking, comfort, raw materials, certifications obtained or even the weight of the mattress.

It is within a vast and confusing market, mixing brands and brands such as Maison de la Literie, Compagnie du lit, Literie Marché, Tediber, Casper, Emma, ​​Kipli, Le matelas vert, Cosme, Novoly, Talalay, Hypnia, Grand Litier, Auping, Merinos, Epeda, Simmons, Bultex, Conforama, Ikea, But, Treca, Tempur, etc. that we promise the best value for money. Because sleeping well is a right.

Our method is simple and full of common sense: the average sale price observed on this market impacts the consumer's wallet by around 40% compared to Alba mattresses. Sleeping healthily at an unbeatable price, this is our fight, this is our promise.

Does my alba mattress fit all types of bed base?

Yes, Alba mattresses adapt perfectly to all types of support. Slatted bases, upholstered bases, box springs or even electric bases, Alba will certainly be held in place thanks to the underside of its non-slip cover.

Do Alba mattresses support all body types?

Absolutely! Among the many advantages of Alba mattresses, that of resistance to time and weight. Analyses called "fatigue tests" consist of simulating, on a single mattress, a weight of more than 150kg and sleep movements for more than 10 years. The
Results show that after these experiments, natural latex is like the first day.

Don't hesitate to take advantage of the 200-night trial during which you are satisfied or reimbursed.

How can comfort be perfect?

Scientific advances in bedding are spectacular and it is now possible to create a mattress with perfect comfort in 100% natural latex. How?

A specific formula coming straight from the United States determines where the comfort of a mattress is on a scale of 1 to 10 using a multitude of tests. It is then thanks to our expertise that we establish meticulous specifications translating a comfort of 5 (Halfway between flexibility and firmness, or the perfect balance) by applying this scientific formula to the Alba mattress.

The Alba pearl is that precise, flawless result that provides the perfect comfort needed for bodily health.

Why should I choose the 100% natural alba latex mattress?

Alba mattresses are a safe bet for your nights for all these reasons:

  • Healthy composition and guardian of your health, thanks to Hevea sap.
  • Cover labeled as respectful of your skin.
  • Removable and washable cover for proper hygiene.
  • Mattresses certified in a demanding manner.
  • Sleeping independence so that deep sleep is not disturbed by your partner's movements.
  • Thermoregulating and honeycombed material to allow air to circulate and not retain heat.
  • Naturally anti-mite and anti-bacterial material.
  • Best longevity on the market.
  • Mattress adaptable to all sleeping positions, all sleeper weights and all body shapes.
  • Progressive comfort for a cocooning welcome and perfect back support.
  • High thickness worthy of prestigious bedding.
  • High 200-night trial period, money back guarantee.
  • 10 year warranty.
  • Easy payment in several installments without fees.
  • Advantageously accessible prices to have the right to healthy and natural sleep.
  • Delivery and return costs are our responsibility.
  • 24/7 customer service provided by the founder.
  • Ethical brand that respects people and is involved throughout the manufacturing process.
  • Responsible and eco-friendly brand.
  • Alliance of French know-how and Belgian expertise.

And you, what are you waiting for to sleep better and live better?!

Can you be allergic to 100% natural alba latex mattresses?

100% natural latex is the only composition that naturally repels mites and is therefore particularly recommended for people suffering from allergies. The anti-mite and antibacterial qualities of natural latex provide a healthy sleeping environment. Famous American laboratories have discovered that any bacteria that comes near natural latex dies.

Natural latex is a true hero that saves millions of lives every year! Used nearly 20,000 billion times a year to make surgical gloves or condoms, natural latex is an ally against pathogenic viruses.

Publications explain that among medical staff, about 4% are sensitive to direct contact with unwashed natural latex gloves. Concerning natural latex mattresses, no case of allergic reaction has ever been reported following its use. The explanation is very simple: during manufacturing, the core of the mattress is washed, then cooked at high temperature and finally vulcanized. This is how the smallest remaining proteins responsible for allergic reactions disappear completely. In addition to this validated implacable safety, the sock, the OekoTex certified cover and the sheets also ensure skin protection.

Conclusion, whether you are allergic to latex or not, Alba mattresses are indeed the best for your health.

How do I maintain my Alba mattress?

To extend the life of your Alba mattress, clean it using its removable cover, which is machine washable at 30 degrees.

We also recommend that you turn your mattress from head to toe 4 times a year. Little mnemonic: Do it every time the season changes!

What are the weights & dimensions of alba mattresses?
Payment & deliveries/returns.
What are the different payment methods?

You have 5 different fully secure payment options on our website:

  • Credit card (Visa, MasterCard,….)

  • PayPal

  • Payment in 3x, 4x without fees


    For any order from 100€ of purchase and up to 3000€ of purchase,
    you can take advantage of payment in several installments without fees via your
    bank card.

  • By phone

    If you prefer
    be accompanied when paying for your order, do not hesitate to
    contact our customer service by phone
    at +33 3 20 68 59 21.

    Checks are not accepted.
How does payment in several installments without fees work?

Take advantage of paying in several installments without fees by credit card via our partner Oney by going to the last step of the order. Select the option "Pay in 3 or 4 installments without fees" then complete the fields that appear. At this stage, you can also choose between 3 installments without fees or 4 installments without fees. No documents are required. Relieving your wallet is as simple as that.

What are the different types of delivery?

Alba offers you the choice between 2 delivery options:

1. Free delivery to your doorstep within 3-4 working days*.

2. Delivery with collection of old bedding at the doorstep within 7-15 working days*. This delivery costs €39.

*Please note, in order to never neglect the quality of Alba mattresses, delivery times may be slightly extended during exceptional periods (e.g. Black Friday, sales, etc.)

Is it possible to deliver alba abroad?

From its website, Alba is delivered to France, Belgium and Luxembourg. Any request for delivery elsewhere in the world is possible by contacting us by email.

How are Alba mattresses delivered?

Alba mattresses are rolled to optimize the quantity of products during transport. Indeed, this space saving helps reduce our carbon footprint.

Carefully packaged in plastic film and then in their protective cardboard, Alba mattresses are thus guaranteed maximum hygiene upon arrival at your home.

The dimensions of the Alba boxes are 45cm x 45cm x 110cm.

External carriers, selected for their meticulous service, will send you a message when your order is processed.

How do I properly unpack my Alba mattress?

After free, fast and high-quality delivery, enjoy the ultra-simple comfort of unpacking!

1. Unpack. Place the rolled mattress directly on your box spring.

2. Unroll. Use the cutter provided and carefully remove the packaging from the mattress.

3. Good night! Here are your restful hours of sleep! Lie down and enjoy the comfort of nature.

Is there any smell when unpacking the mattress?

This is not an unpleasant smell but a scent that one may not be used to. This simply comes from 100% natural latex that has not been chemically treated. After 3 to 4 weeks, this smell disappears.

How do I cancel my order?

To cancel your order, please contact us by email:
contact@alba-matelas.com or by phone at (+33) 3 20 68 59 21. We will process your request as soon as possible and you will be fully reimbursed.

How do I return my order?

For any return request, please log in to your customer account on the Alba Matelas website. Then complete the form by selecting the item corresponding to your return request. We will provide you with a return solution as soon as possible.

Upon receipt of the returned mattress, we will refund your order using the payment method chosen during your purchase. A refund can take up to 14 days, we thank you for your understanding.

How does the 200-night trial service work?

Once delivered free of charge to your home, you have 200 days to try Alba. Are you satisfied with it? We thank you for your trust and wish you good nights! If this is not the case, no additional or hidden cost, this return is free and the refund is full. Simply go to your customer account and fill out the contact form, mentioning in the subject "200 nights trial service".

Please note that changing your bedding may require an adaptation period of around 30 days.

How does the 10-year warranty work?

Thanks to the quality of the materials selected, we guarantee our mattresses for 10 years against any manufacturing defect.

These defects include:

  • A deformation of the original form.
  • A hollow or bump in the internal composition of the mattress.

To identify these manufacturing defects, opt for the essential stick test: place a broom handle on your mattress and see if there is a space between the handle and the mattress.

The warranty takes effect from the delivery date and applies according to proper and adequate use of the product. It must be claimed from Alba by sending an email to our customer service who will tell you, as soon as possible, what to do. To do this, go to your customer account to fill out the form with the subject after-sales service.

Contact
How to contact you?

- By telephone 7 days a week, 24 hours a day: +33 3 20 68 59 21.
- By email: contact@alba-matelas.com
- Instantly by chat: It's here at the bottom right!
- Via your customer account by completing the contact form provided for this purpose.

Where can I follow you?

The Alba brand is much more than healthy and restful sleep, it is a lifestyle.

Join our community, enjoy exceptional surprises and become an Alba ambassador right here:

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